Guest Policies and Services
Proctors
Proctors
432 State Street
Schenectady, NY 12305
Directions to our Box Office
Parking Information
Contact: (518) 346-6204
atproctors.org
info@proctors.org
Box Office phone and lobby hours:
Tuesday-Saturday
12-6 p.m.
Also in-person 90 minutes before every show.
theREP
Capital Repertory Theatre
251 North Pearl Street
Albany, NY 12207
Directions to our Box Office
Parking Information
Contact: (518) 346-6204
attherep.org
info@proctors.org
Box Office phone hours only:
Tuesday-Saturday
12-6 p.m.
Only in-person: 90 minutes before every show.
UPH
Universal Preservation Hall
25 Washington Street
Saratoga Springs, NY 12866
Directions to our Box Office
Parking Information
Contact: (518) 346-6204
atuph.org
info@proctors.org
Box Office phone hours only:
Tuesday-Saturday
12-6 p.m.
Only in-person: 90 minutes before every show.
Ticketing Policies
CHECK YOUR TICKETS
Check your tickets carefully for the correct date, time, and seat location. Tickets by Proctors is not responsible for errors not reported within 24 hours of receipt.
Processing fees
Processing Fee (based on order total*)
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- 16% of order total (24% of order total on select concert events)
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- Discount of 9% of order total on subscription orders
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- Discount of 1% of order total for orders processed online
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- Discount of 1% of order total for e-tickets
Example 1: An online non-subscription order with e-ticket delivery will incur a 14% fee.
Example 2: A subscription order processed by phone with paper tickets will incur a 7% fee.
*The order total used for all processing fees excludes the value of donations and the Collaborative School of the Arts.
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- Single tickets 15% (22% on select concert events)
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- Subscriber tickets (including add-on tickets) 6%
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- Group tickets 8% (Learn more about the group advantage)
By default, all orders are set for electronic ticket delivery. An additional 1% fee will be applied for traditional ticket delivery.
*Donations, electronic gift certificates, and Collaborative School of the Arts tickets are exempt from processing fees.
Ticket delivery
Paperless and traditional tickets for events occurring before Jan 12, 2026 are available for printing at time of sale. Some restrictions may apply based on the delivery rules of the touring productions. Tickets for performances occurring after Jan. 12 will be made available for printing once the new system has been installed mid-January, provided no tickets have an additional delayed delivery policy.
By default, all patrons are enrolled in our paperless ticketing program. Paperless tickets are available for download via your home page. The Box Office will also deliver any paperless tickets not yet marked as printed or downloaded via email the week of each scheduled performance.
For patrons who have opted out of paperless ticketing, traditional tickets are available to print upon request. Will call tickets are not pre-printed, but rather on demand upon arrival at the Box Office.
We do not mail tickets.
Have more questions about accessing your tickets? Learn more.
*Some select shows may request an additional delay in order to reduce illegitimate third party resellers. Learn more.
All shows will be subject to a ticket delivery delay. Electronic tickets (the default delivery option for all orders) will be emailed seven days* before each scheduled performance. At this time, electronic tickets will also become available in your online account.
For each order, you may choose to override the electronic delivery default option and select “Hold at the Box Office.” In this case, traditionally printed tickets can be picked up at the venue’s Box Office starting seven days prior your scheduled performance. Please note that printed tickets are subject to an additional fee and will not be accessible via your online account.
We do not mail tickets.
Have more questions about accessing your tickets? Learn more.
*Some select shows may request an additional delay in order to reduce illegitimate third party resellers. Learn more.
NO REFUNDS OR EXCHANGES; ALL TICKET SALES ARE FINAL
Proctors prides itself on offering a diverse selection of arts and entertainment. Not all productions may appeal to, or be appropriate for, every person or for all ages. Patrons are encouraged to familiarize themselves with the shows we offer in order to make informed decisions.
Events, dates, times, and prices are subject to change. No retroactive discounts will be permitted. Patrons who choose not to attend a performance, despite adverse weather conditions, will not be eligible for ticket refunds or credit.
Some exceptions apply for subscribers and qualifying donors.
EVERY PERSON, REGARDLESS OF AGE, MUST HAVE A TICKET
Each person, REGARDLESS OF AGE, must have a valid ticket to enter a performance. (NO EXCEPTIONS). A ticket is a revocable license valid only for the event and seat printed on it. Management may, without refund, revoke this license or refuse admission for unlawful sale, attempted resale, or for disorderly conduct.
TICKET PRICES ARE SUBJECT TO CHANGE AT ANY TIME
This is called dynamic or variable pricing. All patrons are responsible for the full ticket value at the time of sale or exchange. Any eligible discounts will be applied to the current ticket value.
THIRD-PARTY RESELLER POLICIES
In the interest of preserving affordable ticket prices for all patrons:
- Proctors is not responsible for tickets purchased through unauthorized third parties.
- We reserve the right to refuse to sell tickets to identified ticket brokers and third-party resellers.
- We reserve the right to revoke any tickets sold to identified ticket brokers and third-party resellers through a full refund at face value. Anyone holding a revoked ticket will not be allowed in the theatre.
- Proctors is not able to verify the authenticity of tickets purchased through third parties.
- Learn more about how to protect yourself from purchasing fraudulent tickets.
OTHER IMPORTANT POLICIES: