Ticketing Policies

CHECK YOUR TICKETS

Check your tickets carefully for the correct date, time, and seat location. Tickets by Proctors is not responsible for errors not reported within 24 hours of receipt.

PROCESSING FEES

• Single tickets 15% (22% on select concert events)
• Subscriber tickets (including add-on tickets) 6%
• Group tickets 8% (Learn more about the group advantage)

By default, all orders are set for electronic ticket delivery. An additional 1% fee will be applied for traditional ticket delivery. Donations, electronic gift certificates, and Collaborative School of the Arts tickets are exempt from processing fees.

TICKET DELIVERY

All shows will be subject to a ticket delivery delay. Electronic tickets (the default delivery option for all orders) will be emailed seven days* before each scheduled performance. At this time, electronic tickets will also become available in your online account.

For each order, you may choose to override the electronic delivery default option and select “Hold at the Box Office.” In this case, traditionally printed tickets can be picked up at the venue’s Box Office starting seven days prior your scheduled performance. Please note that printed tickets are subject to an additional fee and will not be accessible via your online account.

We do not mail tickets. Have more questions about accessing your tickets? Learn more.

*Some select shows may request an additional delay in order to reduce illegitimate third party resellers. Learn more.

NO REFUNDS OR EXCHANGES; ALL TICKET SALES ARE FINAL

Proctors prides itself on offering a diverse selection of arts and entertainment. Not all productions may appeal to, or be appropriate for, every person or for all ages. Patrons are encouraged to familiarize themselves with the shows we offer in order to make informed decisions.

Events, dates, times, and prices are subject to change. No retroactive discounts will be permitted. Patrons who choose not to attend a performance, despite adverse weather conditions, will not be eligible for ticket refunds or credit.

Some exceptions apply for subscribers and qualifying donors.

EVERY PERSON, REGARDLESS OF AGE, MUST HAVE A TICKET

Each person, REGARDLESS OF AGE, must have a valid ticket to enter a performance. (NO EXCEPTIONS). A ticket is a revocable license valid only for the event and seat printed on it. Management may, without refund, revoke this license or refuse admission for unlawful sale, attempted resale, or for disorderly conduct.

TICKET PRICES ARE SUBJECT TO CHANGE AT ANY TIME

This is called dynamic or variable pricing. All patrons are responsible for the full ticket value at the time of sale or exchange. Any eligible discounts will be applied to the current ticket value.

THIRD-PARTY RESELLER POLICIES

In the interest of preserving affordable ticket prices for all patrons:

• Proctors is not responsible for tickets purchased through unauthorized third parties.
• We reserve the right to refuse to sell tickets to identified ticket brokers and third-party resellers.
• We reserve the right to revoke any tickets sold to identified ticket brokers and third-party resellers through a full refund at face value. Anyone holding a revoked ticket will not be allowed in the theatre.
• Proctors is not able to verify the authenticity of tickets purchased through third parties.
• Learn more about how to protect yourself from purchasing fraudulent tickets.

OTHER IMPORTANT POLICIES: